Be bold. Find your path.
Think bigger.
If you’ve got serious talent and drive, there’s no better home for your potential than T-Mobile. We make bold moves to be #1 in customer AND employee hearts. Are you ready to be Unstoppable with us? Check out these common career paths on our Sales, Retail, and Customer Care teams.
Retail
Rock the frontline of a wireless revolution and set the stage for your amazing future by creating amazing experiences for our customers.
T-Mobile Field Sales career path
Learn the Ropes
You’ll start by learning how to listen and solve to create an exceptional experience. The Un-carrier is not just about us. It’s about our customers’ happiness.
Helping Customers
For a career that’s exciting, challenging, and fun, join our frontline. As a Mobile Expert, you get valuable experience in products, sales, and unleashing your full potential in serving our customers. It’s a great launching pad for a leadership career–and one of the best ways to explore your future with the Un-carrier!
Leading People
Once you’ve mastered the basics of working in our stores, you can add leadership to your magenta toolbelt. As a Retail Associate Manager, then a Retail Store Manager, you’ll learn how to motivate your store’s employees to deliver amazing customer experiences and outstanding results. It’s a great way to look for new challenges and discover, by doing, if people leadership is the right path for you.
Leading Multiple Stores
This next set of opportunities gives you the chance to lead multiple teams across multiple store locations. As a Retail Development Manager, you’ll build key partnerships and build your expertise across products, segments, and emerging businesses while influencing business priorities and sales, operations, and customer experiences.
Leader in Building Team Unity
You’re a customer guru, an employee whisperer, and a store champion! Now, you’re ready to lead other managers across a whole geographic region. As a Manager, you’ll build employee engagement and T-Mobile culture, set the strategy for your teams, deliver huge sales results and, of course, deliver our famously exceptional Un-carrier customer experience.
Mobile Associate
You’ll be trained to pick up on subtle cues, plus given tools and resources to create a solution for our customers. Every single one of us works for our customers. We give them experiences that make them happy.
WHAT IT TAKES
– Motivation to learn
– Have a relentless pursuit of customer happiness
– Tech-savvy and solutions-driven
– Ability to listen well and problem-solve
– High school degree or GED
Mobile Expert
Be the face of our company and set the tone for thousands of current and potential customers as you sell industry-leading products and services like a total tech pro. This role is about finding cool solutions for your customers while learning what it means to be the Un-carrier.
WHAT IT TAKES
– Some customer service or sales experience
– Passion for people and technology
– High school degree or GED
Retail Associate Manager
DISCOVER PEOPLE LEADERSHIP
Add management skills to your customer service role by helping your Retail Store Manager lead the team. With increased responsibility, you’ll earn commission based on how your store performs while motivating your team to deliver against business goals.
WHAT IT TAKES
– Customer service and sales experience
– Ability to lead and coach others
– Strong communication skills
– High school diploma or GED
Retail Store Manager
“OWN” YOUR STORE
Tap into your entrepreneurial spirit by taking the reins as the leader of a store. You’ll be responsible for creating exceptional customer experiences, delivering superior results, and developing and coaching employees.
WHAT IT TAKES
– 4-7 years’ sales & management experience with a customer-focused retailer
– Experience in consumer technology with a record of results
– High school diploma or GED; bachelor’s degree preferred
Retail Development Manager
Influence and support T-Mobile Express authorized retailers selling Metro by T-Mobile prepaid products. You’ll deliver coaching and training while certifying the delivery of on-brand Un-carrier programs. It’s a chance to work closely with dealer stores and help them meet their goals.
WHAT IT TAKES
– 2-4 years of experience in significant sales and operations at a top company
– Bachelor’s degree in business or 3 years related field preferred
Senior Manager
Think big by turning corporate strategy into successful customer experiences and results through people management. With a high level of accountability and performance, you’ll showcase your expertise by leading multiple retail store managers through go-to-market initiatives, cost and operations oversight, and product and service expertise.
WHAT IT TAKES
– 2-4 years of experience in sales and operations at a top company
– Retail management experience
– Bachelor’s degree in business or related field preferred
T-Mobile Customer Care career path
Account Associate
Your career starts by learning to own the customer experience. You’ll gain skills to listen to your customer’s issues like a pro (picking up on subtle cues and customer rhythms) and then help create a resolution mix that makes T-Mobile fans for life.
Expert
Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.
Elite Expert
Lead us to victory! To be an Elite Expert, means to master account management and uncover the best solutions in any situation. You’re demonstrating your mentoring skills, customer support, and enhancing the team on a whole new level.
Associate Coach
You’re an expert that does more for our customers! Now, put your proficient skills to work as an Associate Coach. You’ll partner with the Coach to motivate the team and create a sense of teamwork. You help make us Famous for Care!
Coach, Team of Experts
Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!
Manager, Team of Experts
Now you’re leading up to four Coaches and 48 Experts, directing Un-carrier performances every single day. You’ll develop your team and serve as a critical link to engineering, retail and other groups across the organization.
Sr. Manager, Team of Experts
Working together with other managers to align and lead both the customer and employee experience, you’ll oversee up to 10 customer groups with as many as one million customers! Up to 450 Experts and leaders will depend on you for leadership, vision and growth!
Account Associate
Your career starts by learning to own the customer experience. You’ll gain skills to listen to your customer’s issues like a pro (picking up on subtle cues and customer rhythms) and then help create a resolution mix that makes T-Mobile fans for life.
WHAT IT TAKES
– Tech–savvy and solutions–driven
– Passion for connecting with customers
– Ability to listen well and problem-solve
– High school degree or GED
Expert
Congrats! You’ve moved up to Expert, and that means doing even more for our customers with your skills in problem solving, resolution, and relationship-building. Whether you’re in Account Care or Technical Care, you’re ready to rock it.
WHAT IT TAKES
– Efficiently use one-of-a-kind Customer Care apps
– Quickly resolve common and unique customer needs
– Deep knowledge of OS’s and T-Mobile products
– High school degree or GED
Elite Expert
Lead us to victory! To be an Elite Expert, means to master account management and uncover the best solutions in any situation. You’re demonstrating your mentoring skills, customer support, and enhancing the team on a whole new level.
WHAT IT TAKES
– Expert background in our Customer Care apps
– High level decision making
– Passion and ability to elevate peers
– High school degree or GED
Associate Coach
You’re an expert that does more for our customers! Now, put your proficient skills to work as an Associate Coach. You’ll partner with the Coach to motivate the team and create a sense of teamwork. You help make us Famous for Care!
WHAT IT TAKES
– 2+ year of customer service experience
– Owning team results and leadership skills
– Leading your team to craft unique solutions
– High school degree or GED
Coach, Team of Experts
Roll up your sleeves and help your team of 12 experts stay on point for our customers. You set the tempo for your team’s performance. So, go ahead and inspire and mentor them, one encouraging idea after another, as you help them hit their mark and perform like rock stars!
WHAT IT TAKES
– 2+ year of customer service experience
– Owning team results and leadership skills
– Leading your team to craft unique solutions
– De-escalate issues and bring out the best in your teams
– High school degree or GED
Manager, Team of Experts
Now you’re leading up to four coaches and 48 experts, directing Un-carrier performances every single day. You’ll develop your team and serve as a critical link to engineering, retail, and other groups across the organization.
WHAT IT TAKES
– 5+ years of proven results
– 1+ years leadership experience
– Experience developing and mentoring talent
– Ability to lead multiple teams and deliver results
– Skilled in customer service and conflict resolution
– High school degree or GED
Sr. Manager, Team of Experts
Working together with other managers to align and lead both the customer and employee experience, you’ll oversee up to 10 customer groups with as many as one million customers! Up to 450 experts and leaders will depend on you for leadership, vision and growth!
WHAT IT TAKES
– 7+ years of proven results
– 4+ years in leadership with consistent results
– Readiness to lead large part of the org and guide managers
– Ability to create and execute unique plans for each customer group
Our teams are shaking up the industry.
T-Mobile USA, Inc. is an Equal Opportunity Employer.